WhosOn

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App Version: 1.00
Category: Customer Support

Short Description:

Let your customers engage with you without leaving your site or disrupting their online experience. Offer real-time assistance, and reach out to potential customers to offer help. WhosOn isn't just about chatting - through intelligent visitor tracking and rules, you can dynamically inLet your customers engage with you without leaving your site or disrupting their online experience.

In Details:

WhosOn Live Chat Software is owned and developed by Parker Software. First launched in 2002, WhosOn software allowed you to track and analyse the customer’s journey across your website. 

·Real-time Tracking

Track your customer in real time, get actionable insights on who is visiting your website in real-time, and see historic trends of your online traffic.

·Prospect Recognition

Intelligent prospect recognition and targeting allows you to view, analyze and react to your visitors in order to optimize conversion rates.

·Site Entry Alerts

Set up to 32 different triggers based on what your visitor does and dynamically invite them to chat. Accurately calculate ROI from your online traffic or advertisements using first referrer identification. Set specific rules to engage with your new or returning visitors to offer a unique customer experience. Monitor multiple websites and use WhosOn client to view statistics remotely from any PC or tablet.

Chat Live With Your Visitors

Increased Confidence Understanding your customer base and their preferences can help you send improved, more relevant targeted messages. Live Chat personalization helps website owners identify and deliver a truly tailored online experience to customers, building customer loyalty and increasing confidence in your brand.

 

Provide a Better User Experience

Proactive Invites allow you to manually target a website visitor and them to engage in a live chat.

Dynamic Invites engage with a higher percentage of visitors all year round without increasing your staff. Improve your customer journey and invite visitors to chat based on triggers and rules you set

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